Last Updated: 09/25/2024
At Incipe Services, we strive to provide the highest quality services to our clients. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Service Not Delivered: If a service has been paid for but not delivered, you are eligible for a full refund.
- Unsatisfactory Service: If you are not satisfied with the service provided, please contact us within 10 business days of service completion. We will work with you to resolve any issues. If we are unable to meet your satisfaction, a refund may be issued at our discretion.
2. Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at refund@incipeservices.com within the eligibility time frame.
- Provide Details: Include your order number, service details, and the reason for your refund request.
- Await Response: Our team will review your request and respond within 5 business days.
3. Refund Process
If your refund request is approved, the refund will be processed using the original payment method. Please allow 2-3 business days for the refund to reflect in your account.
4. Non-Refundable Services
Please note that certain services may be non-refundable, including but not limited to:
- Services that have been completed and accepted by the client.
- Customized or special order services that cannot be resold.
5. Changes to This Refund Policy
Incipe Services reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at info@inciperservices.com.